Privacy Policy

Information Collection

When you make a purchase from eSimBestDeal, we may collect certain information, including your company information, name, address, phone number, and email address. We also collect account-related details such as billing records, payment history, recharge information, and other data associated with your account. In addition, we may collect information about the service levels you receive, including network faults or events that may impact our network services. We also gather information on how you use our products and services, including your eSIM mobile data usage; however, we do not have access to the content of that mobile data.

Processing Your Information

Your personal data is used solely for the purposes for which it was collected. This includes using your information to manage and administer your account, communicate with you regarding service-related matters, maintain security and prevent fraud or other unlawful activity, operate and manage our network and your use of it, and investigate any complaints or issues you may raise. Where you have opted in, we may also use your information to notify you about additional products and services offered by eSimBestDeal.

eSimBestDeal does not sell, rent, or otherwise disclose your personal information to third parties, except where necessary to engage specific eSimBestDeal suppliers or merchants in order to fulfill our obligations under the Terms and Conditions. In such cases, information is shared only to the extent required and subject to appropriate safeguards to protect the security and confidentiality of your personal data.

Consent

Your consent to the collection and processing of your personal information is implied when you provide it to complete transactions, verify payment methods, place orders, arrange deliveries, process returns, or access our services.

You may withdraw your consent at any time by contacting us at support@esimbestdeal.com. Please note that withdrawing consent (other than for marketing communications) may result in service termination, as we may be unable to continue providing services without the necessary information.

By registering a eSimBestDeal account, you are automatically subscribed to our status notifications, which provide real-time updates on the performance of the eSimBestDeal platform and API. You may receive email alerts regarding scheduled maintenance or potential service disruptions. Each notification email includes an option to unsubscribe if you no longer wish to receive these messages.

Disclosure

Your personal information may be processed by third-party service providers acting on our behalf to support application processing or to deliver information and services. In all cases, such processing remains subject to our direction and control.

We may disclose your personal information where required by applicable law or if you breach our Terms and Conditions.

Data Retention Duration

We retain your personal information for the longest period necessary to comply with applicable legal and regulatory requirements (such as tax or VAT obligations) or for as long as you continue to use our services.

Protecting Your Personal Information

We regularly review and enhance our security practices to safeguard your personal information against unauthorized access, accidental loss, misuse, disclosure, or destruction.

We require all third-party service providers that process personal information on our behalf to implement appropriate security measures and to handle such data strictly in accordance with our instructions. These providers are not permitted to use your personal information for their own purposes unless required to meet obligations under our Terms and Conditions.

Please note that communications over the internet are not inherently secure unless you take steps to protect or encrypt your data. Information transmitted online may pass through multiple countries or regions before reaching its destination, and we cannot accept responsibility for unauthorized access or loss of personal information that occurs outside our control.

Payment

Payments made using credit or debit cards on our store are securely processed through Stripe’s direct payment gateways. All payment information is encrypted and handled in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). For additional details, you may review the relevant legal policies or privacy statements provided by our payment processing partners, including Elavon where applicable.

Cookies

Like many websites, we use cookies and similar technologies to store small amounts of information on your computer or device and to collect certain data from your web browser. Cookies may record details about your browsing activity on our website or assign a unique identifier that allows the site to recognize you when you return. In general, cookies do not contain personal information unless you have chosen to provide such information to us. For more information about cookies and how to manage them, please visit aboutcookies.org. Please note that we are not responsible for the content of external websites.

Essential Cookies

These cookies are required to enable core website functionality, including secure login and efficient page loading. Without these cookies, the services you request cannot be provided.

Age of Consent

If you have not reached the legal age of majority in your jurisdiction, you must obtain consent from a parent or guardian before providing any personal information to the eSimBestDeal.com website. Without such consent, you are not permitted to submit personal information to us.

Updates to Our Privacy Statement

We may update this Privacy Policy periodically to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. If significant changes are made, we will notify you by posting the updated policy on this website and, when appropriate, through other communication channels. By continuing to use this website or our support services after such updates, you agree to the revised policy.

If you have questions regarding the data collected when visiting the eSimBestDeal.com website or using our support services, please contact us to request the necessary changes. Please note that limiting or deleting certain personal information may affect the functionality of our services.

Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at support@esimbestdeal.com

Policy Changes

We reserve the right to modify this Privacy Policy at any time. When changes are made, the “last updated” date at the top of the policy will be revised accordingly. For significant updates regarding this policy or how we handle your personal information, we will provide notice by posting the changes prominently on this page, on our homepage, or via email. We encourage you to review this Privacy Policy each time you visit our website.

Last updated: February, 2026